FAQs and troubleshooting guides to help you navigate and make the most of the Thena platform

How can I manage roles and permissions in Thena?

Why can’t I authorize Slack token via Preferences page?

Why do requests not assigned to me appear in my saved view?

Why wasn’t a message detected as a request?

How can I bulk close requests in Thena?

How can I update the name of an existing status in Thena?

Can I invite a Slack guest user to our Thena workspace?

How can I ungroup a request?

How can I change the Analytics timezone in Thena?

How can I export request data for a specific customer?

How can I use the ticket emoji to create a request in Thena?

FAQs About Our AI Implementation and Data Usage

FAQs about our AI Agent